Terms and Conditions
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Acceptance of Terms of Use and Amendments Each time you use or access this website, you agree to be bound by these Terms of Use, as amended from time to time. If you are using a particular service on or through this website, you will be subject to any applicable rules or guidelines.
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Terms and Conditions of Sale When you place an order with www.hamiltonsfish.co.uk, you make an offer to purchase goods. We will send a confirmation email upon receiving your order. A dispatch email will follow to confirm your order's acceptance and contract formation. We will contact you if goods are unavailable or if there is a pricing error. Payment is taken at the time of order, and refunds are issued if necessary.
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Delivery Delivery prices are for UK mainland excluding Northern Ireland, Highlands, and Islands. Contact us before ordering if you are in these areas. Orders are delivered by DPD with delivery times from 7am to 7pm. Local deliveries are made by our vehicles, we do not include ice packs and insulation for local deliveries, so if you are out we suggest you leave a suitable cool bag/box to help keep the fish cool. Specify a safe place for deliveries if you are not home; we are not responsible for missing or tampered items.
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Returns and refunds We accept returns for non-perishable goods in their original packaging within 14 days of receipt, in accordance with consumer protection regulations. Perishable goods, such as fresh seafood, are excluded from returns due to their nature. If you receive a damaged or incorrect item, please contact us within 24 hours of delivery at info@hamiltonsfish.co.uk or call 0333 050 2385 for assistance.
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Customer Responsibility Couriers deliver to your doorstep; it is your responsibility to take goods inside. Inspect for damage upon delivery. Report any issues within 24 hours via email at info@hamiltonsfish.co.uk or phone at 0333 050 2385. Please be aware if you parcel is damaged we require a photo of each side of the box, a photo of the label and the contents so we can start claim proceedings with DPD.
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Our Service Our website and services are provided "AS IS." We reserve the right to modify or discontinue the website or services at any time without notice or liability.
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Your Responsibilities and Registration Obligations You must register and provide truthful information to use this website. By registering, you agree to these Terms of Use.
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Privacy Policy Refer to our privacy policy at Privacy Policy.
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Registration and Password You are responsible for maintaining the confidentiality of your password and for all uses of your registration.
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Your Conduct You agree not to provide any content or conduct that is unlawful, harmful, or offensive.
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Third Party Services We are not liable for third-party goods and services advertised or made available through our website.
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Indemnification You agree to indemnify and hold us harmless from any claims arising from your conduct or connection with this website.
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Disclaimer of Warranties Your use of this website and services is at your own risk. We disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
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Limitation of Liability We are not liable for any damages arising from your use of the website or services.
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Reservation of Rights We reserve all rights to our website, content, and services. You may not use them without our prior written consent.
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Notification of Copyright Infringement If you believe your property is used in a way that constitutes copyright infringement, contact us at info@hamiltonsfish.co.uk.
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Applicable Law These Terms of Use are governed by the local laws where our headquarters is located.
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Miscellaneous Information These Terms of Use remain valid even if any part is held invalid by a court. The failure to assert any right does not constitute a waiver. Any claim must be filed within one year. We may assign our rights and obligations under these Terms of Use.
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Consent By using this website, you accept these terms. If you do not, please leave the website.