Frequently asked questions


How much is Delivery?

DPD by 12:00: There is a charge of £8.00 for UK Delivery (excluding Highlands & Islands).

We offer free delivery on orders over £60

Free Local Delivery: We are offer free local delivery on orders over £20

Local postcodes: TQ1, TQ2, TQ3, TQ4, TQ5, TQ6, TQ9, TQ10, TQ11, TQ12, TQ13, TQ14, PL8, PL21, EX6, EX7


How will my fish arrive?

We vacuum pack all of your fish, so it is ready to put straight into the fridge or you can freeze it for up to three months. Any frozen fish will have a best before date and should be placed straight into the freezer. 


Where is my order?

Our local deliveries can be delivered any time between 9am and 6pm, DPD deliveries are normally delivered by 12:00. In some very rare cases and during busy periods, orders can sometimes take two days to arrive. We package the boxes with enough ice packs to keep your fish cold for 48 hours just in case there is a delay. 


Is there a minimum order amount for Delivery?

Yes, we have a minimum order amount of £20.00


Can my fish be delivered to an address different to my billing address?

Yes your fish can be delivered to a different address, just enter the details into the delivery address section. Please check your delivery address is correct when you receive your order confirmation email. 


What happens if i miss the delivery?

When you place your order you will be directed to a page that asks you to choose where to leave your fish in the event you are out, such as in the shed or with a neighbour, just fill this in and we will do the rest.

Please note that once the driver / courier leaves the parcel safe if you are out, we accept no responsibility for any missing or tempered with parcels. 


How will my fish be kept cold during delivery?

For DPD 12:00 deliveries we will package your fish in Cardboard boxes lined with wool and packed with frozen ice packs to keep everything nice and cold. All Boxes will be packed with enough frozen packs that it will keep all of the fish cold whilst in transit.

Our packaging company "Woolcool" have carried out a series of extensive tests to ensure the insulation inside the boxes works well enough to keep everything cold for up to 48 hours. 
 


Is there a maximum weight i can purchase in one order?

No. there is no maximum weight for an order, you can order as much as you like!


I live in the Highlands can i order fish?

Yes of course, but please contact us before placing an order as delivery to the Highlands normally takes two days. 

For any more information on delivery please contact us