Frequently asked questions
What are your delivery areas?
We have two delivery areas, we cover our local area with delivery in our own vehicles, and the second is our nationwide delivery, which is delivered by DPD.
Local delivery area - TQ1, TQ2, TQ3, TQ4, TQ5, TQ6, TQ9, TQ10, TQ11, TQ12, TQ13, TQ14, PL8, PL21, EX6, EX7
Local deliveries every Friday.
Nationwide by DPD - UK mainland delivery (excluding Northern Ireland, Highlands & Islands)
Deliveries on Wednesday, Thursday and Friday.
How much is Delivery?
Local Delivery: We offer free local delivery on orders over £20
Local postcodes: TQ1, TQ2, TQ3, TQ4, TQ5, TQ6, TQ9, TQ10, TQ11, TQ12, TQ13, TQ14, PL8, PL21, EX6, EX7
Nationwide by DPD: There is a charge of £8.00 for UK mainland delivery (excluding Northern Ireland, Highlands & Islands).
We offer free nationwide delivery on orders over £60
How will my fish arrive?
We vacuum pack and label all of your fish, so it is ready to put straight into the fridge or you can freeze it for up to three months. Any frozen fish will have a best before date and should be placed straight into the freezer.
Can i choose my delivery day?
Yes you can choose your delivery day at checkout. Once you have entered your name and address you will see all of the available delivery days for the next 3 - 4 weeks.
What are your delivery days?
Local deliveries: We offer local deliveries every Friday - Order by 12:00 on Wednesday for a delivery on Friday.
Nationwide by DPD: We offer nationwide delivery on Wednesday, Thursday and Friday. We recommend ordering early and choosing your preferred delivery day as we have limited availability each day.
Where is my order?
Our local and DPD deliveries can be delivered any time between 7am and 6pm.In rare cases (less than 0.05%) and during busy periods, orders can sometimes take two days to arrive with DPD. We package the boxes with enough ice packs to keep your fish cold for 48 hours just in case there is a delay.
Is there a minimum order amount for Delivery?
Yes, we have a minimum order amount of £20.00
Can my fish be delivered to an address different to my billing address?
Yes your fish can be delivered to a different address, just enter the details into the delivery address section. Please check your delivery address is correct when you receive your order confirmation email.
What happens if I miss the delivery?
When you place your order you will be directed to a page that asks you to choose where to leave your fish in the event you are out, such as in the shed or with a neighbour, just fill this in and we will do the rest.
Please note that if the driver / courier leaves the parcel in your designated safe place, we accept no responsibility for any missing, damaged or tampered with parcels.
How will my fish be kept cold during delivery?
For DPD deliveries we will package your fish in fully recyclable cardboard boxes sealed closed with paper tape, lined with wool and packed with frozen ice packs to keep everything nice and cold. All Boxes will be packed with enough frozen packs that it will keep all of the fish cold whilst in transit. Please note that frozen items may start to defrost during delivery and cannot be re frozen.
Our packaging company "Woolcool" have carried out a series of extensive tests to ensure the insulation inside the boxes works well enough to keep everything cold for up to 48 hours.
For local deliveries will be packaged in fully recyclable cardboard boxes, sealed using paper tape.
Is there a maximum weight I can purchase in one order?
No. there is no maximum weight for an order, you can order as much as you like!
I live in the Highlands can I order fish?
Yes of course, but please contact us before placing an order as delivery to the Highlands normally takes two days.
For any more information on delivery please contact us